Refund Policy

Last Updated: 26/02/2026

At finverge-edu.com, we strive to provide high-quality learning experiences. This Refund Policy explains the conditions under which refunds may be granted for course purchases, subscriptions, and related services on our platform.

By purchasing a course or subscription, you agree to this Refund Policy.

1. Course Purchase Refunds

a. Eligibility for Refund

You may request a refund if:

• The request is made within 7–14 days of purchase (recommended timeframe — adjust as needed)
• You have not completed a significant portion of the course (e.g., less than 30–40%)
• No certificate has been issued
• The course was not purchased during a non-refundable promotion (if applicable)

b. Non-Refundable Situations

Refunds may not be granted if:

• The refund request exceeds the allowed timeframe
• Most of the course content has been accessed or completed
• A certificate has already been issued
• The course was purchased at a heavily discounted or promotional rate marked as non-refundable

2. Subscription Refunds (If Applicable)

For subscription-based access:

• You may cancel anytime to avoid future billing
• Refunds for partially used subscription periods are generally not provided
• Access remains active until the end of the billing cycle

3. Duplicate or Accidental Payments

If you were charged multiple times for the same course or made an accidental purchase, you may request a refund. After verification, we will process eligible refunds promptly.

4. Technical Issues

If you are unable to access a course due to technical problems that cannot be resolved by our support team within a reasonable timeframe, you may be eligible for:

• A refund, or
• Course replacement / credit

5. Instructor-Led or Live Courses

Refund eligibility for live sessions or instructor-led programs may depend on:

• Attendance status
• Session start date
• Course-specific refund rules

Details will be stated on the course page where applicable.

6. Refund Processing

Approved refunds will be:

• Issued to the original payment method whenever possible
• Processed within 5–10 business days (depending on payment provider)

Processing time may vary based on your bank or payment service.

7. Course Removal or Cancellation

If a course is removed from the platform or canceled by finverge-edu.com, enrolled learners may receive:

• A full refund, or
• Platform credit / alternative course access

8. How to Request a Refund

To request a refund, contact us with:

• Your full name
• Account email
• Course name
• Proof of purchase
• Reason for refund request

Email: support@finverge-edu.com
Subject Line: Refund Request

9. Abuse of Refund Policy

We reserve the right to deny refund requests if we detect:

• Repeated refund abuse
• Fraudulent activity
• Violation of our Terms and Conditions

10. Changes to This Refund Policy

We may update this policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the platform indicates acceptance of the updated policy.

11. Contact Us

For questions about this Refund Policy:

Email: support@finverge-edu.com
Legal: legal@finverge-edu.com
Address: 14, MUYIWA ADEKOLA STREET, IKORODU, LAGOS STATE, NIGERIA BUSINESS DEVELOPMENT SERVICES